Your rights at a glance

My Beautiful Buddha wants you to be satisfied with your purchase. You can return goods in two ways, and each follows different rules. Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

	Cooling-off cancellation	Change-of-mind return
Window	7 calendar days from receiving the goods	14 calendar days from receiving the goods
Reason needed	None	Change of mind only. Faulty or wrong goods are covered separately
Condition of goods	Original packaging, unused and undamaged. You may open and inspect the goods	Original packaging, unused, unworn, unwashed and undamaged, complete with all accessories, and fit for resale
Photographs	We ask for them, but your right to cancel does not depend on them	Required, and they must be date- and time-stamped. We do not consider the return without them
What we deduct	Only the direct cost of returning the goods, plus replacement packaging if the original is missing or damaged. Nothing for inspection	Return transport, inspection, and replacement packaging or repackaging, limited to costs we actually incur
Original delivery charge	Refunded in full	Not refunded
What you get back	A refund to your original payment method, less only the deductions above	Store credit valid for 3 years, less the deductions above

This policy is read together with our Terms & Conditions and Shipping Policy as one agreement. In this policy, business days exclude Saturdays, Sundays, South African public holidays and any day on which we have told you, on this website, in your order confirmation or by email, that we are closed or not dispatching. This does not extend any period the law requires us to meet.

Scope. This policy applies to orders placed after it is published. For earlier orders, the return and warranty terms promised when you purchased continue to apply. Later changes do not reduce those commitments or your statutory rights.

Cooling-off cancellation

You may cancel an online order within 7 calendar days of receiving the goods (for a pickup order, the day you collect them). You do not have to give a reason and we do not penalise you. Hygiene items are the exception; see the hygiene section below.

• You may open and inspect the goods. You must return them in their original packaging, so please keep all packaging until your return has been collected.
• Your right to cancel does not depend on sending us photographs.
• We charge the direct cost of returning the goods, which is the actual, reasonable cost of collection, and, if the original packaging is missing or damaged, the reasonable cost of replacement packaging that we actually incur. We tell you these amounts before collection or before we refund you. Everything else you paid, including the original delivery charge, is refunded in full.
• We do not charge for inspecting or restoring the goods for resale.
• When you return goods under this section, you confirm that they have not been used, other than the handling needed to inspect them, and have not been damaged since you received them. Our return request form includes this confirmation. It is for our records and does not affect your right to cancel.
• To cancel, email info@mybeautifulbuddha.com within the 7 days with your order number. Then follow the steps under "How to return goods".

Change-of-mind returns

If you want to return an item because you changed your mind, we are happy to help if the conditions below are met. This applies to requests made within 14 calendar days of delivery or, for a pickup order, of collection.

Store credit only. Change-of-mind returns are refunded as store credit, not to your original payment method. Store credit is valid for 3 years from the date it is issued and can be used on the My Beautiful Buddha website. We tell you this before collection, and you must confirm that you have read and agree to this policy before we arrange it.

Condition. The item must be unused, unworn, unwashed and undamaged, complete with all original accessories, manuals, labels and components, and in its original packaging in a condition suitable for resale.

Photographs. You must send clear photographs of the item and its packaging with your request. They must be date- and time-stamped: send the original image files straight from your phone or camera, not screenshots or edited copies, so that the date and time they were taken are recorded. We do not consider a change-of-mind return until we have them. If you cannot take photographs, tell us and we will agree an alternative, such as a short video. If we reasonably believe photographs have been edited or do not show the actual condition of the item being returned, we may decline the return or reduce the credit accordingly. We will notify you in writing and clearly explain our reasoning when doing so.

Costs. The cost of returning the item is yours and is deducted from your store credit. The original delivery charge is not refundable.

Inspection. We inspect every change-of-mind return on receipt and aim to finish within 5 business days. If we need more time, we tell you why and give an estimated completion date. If the item is used, damaged, incomplete or unsuitable for resale, we may decline the return or reduce the store credit to reflect its condition, where the law permits.

Deductions. Deductions are limited to reasonable costs we actually incur, such as return transport, inspection, replacement packaging and repackaging. We tell you the amount before we issue the store credit, with an itemised statement of the final deductions. We do not count the same cost or loss twice.

Large or heavy items. For large or heavy items that cannot safely be repacked by you, such as equipment supplied in crates, we or our service provider may inspect and repackage the item at your premises before collection. The reasonable cost is deducted from your store credit.

If you decide not to proceed. If we decline a return, or you choose not to proceed after we tell you the deductions, we return the goods to you once you have paid the return cost, and no store credit is issued. If you do not pay the return cost or give us instructions, we hold the goods under "Goods we hold for you" below. You may ask us to explain any deduction and give you supporting information. If we cannot support a deduction with evidence, we remove it and continue with the return if the item otherwise qualifies. Removing an unsupported deduction does not make an otherwise ineligible item eligible.

These conditions apply only to change-of-mind returns. They do not affect your cooling-off right or your rights for defective, damaged, unsafe, incorrectly supplied or unsuitable goods.

Final-sale items

All discounted items are final sale. This includes clearance, promotional and sale-event items, such as Black Friday items, that we sell below our normal price. We state this on our website, and no returns, refunds or exchanges will be considered for change of mind.

• Change of mind. Discounted items are final sale. We do not consider returns, refunds or exchanges for change of mind. By buying one, you acknowledge this.
• Cooling-off. Your 7-day cooling-off right for online orders still applies.
• Defects and warranty. Your rights for defective, unsafe or incorrectly supplied goods, and the warranty below, apply in full. A reduced price does not reduce them.
• Disclosed defects. If we sell an item with a specific fault or imperfection, such as an ex-display or open-box item, we describe the fault on the product page before you buy. You accept the item in that condition, and your rights for any other defect are unaffected.

Gift cards

Gift cards cannot be exchanged for cash or refunded. They are valid for 3 years from the date of issue, so there is no rush to use them. If a gift card is faulty or was issued in error, email us and we will put it right.

Hygiene items (earrings, socks and body-worn fitness wear)

Earrings, socks, and compression or fitness wear designed to be worn without underwear (such as sports bras, compression shorts, unitards, leotards and bodysuits) are non-returnable. By purchasing a hygiene item, you acknowledge that it cannot be returned.

• Change of mind. We do not accept hygiene items back for change of mind, whether sealed, opened or worn.
• Cooling-off. Because these items are worn against the body, we treat them as goods that cannot by their nature be returned. We do not collect them or refund them under the cooling-off section.
• Defective items. You do not need to return a defective hygiene item. Send photographs showing the defect and we replace it or refund you, as you choose. If the photographs are not clear, we may ask to inspect the item and collect it at our cost. We do not refuse a claim only because photographs are missing.

This section does not limit your rights for defective, unsafe or incorrectly supplied goods.

Goods unsuitable for a purpose you told us about

If, before you bought, you told us the particular purpose you needed the goods for, and the goods turn out to be unsuitable for that purpose, you may return them within 10 business days of delivery for a refund of the price paid.

• We collect the goods at our risk and expense.
• We refund the price you paid, less only any amount the law permits us to charge for use of the goods or for restoring them for resale. If the goods are returned in their original unopened packaging, we make no charge.
• This right does not apply to goods that have been disassembled, physically altered, permanently installed or combined with other goods or property after delivery.
• To use it, email info@mybeautifulbuddha.com with your order number and the purpose you told us about.

Defective, unsafe, damaged or incorrectly supplied goods

The condition rules for change-of-mind returns do not apply to goods that are defective, unsafe, damaged in transit or incorrectly supplied. Your legal rights for these goods apply in full.

Defective or unsafe goods. If goods are defective or unsafe within six months of delivery, you may return them and choose repair, replacement or a full refund. We collect them at our risk and expense.

This protection does not cover:

• damage caused after delivery by misuse, abuse, negligence or carelessness, by mishandling, by use contrary to the written instructions, safety warnings or care instructions supplied with the product, by physical alteration, or by an assembly or installation error that was not ours;
• a product that is accurately described and fit for its purpose but does not suit you, for example in fit, colour or style. That is not a defect, and the change-of-mind rules apply instead. If you told us the purpose you needed it for before buying, see the section on goods unsuitable for a purpose; or
• normal wear and tear from reasonable use, which is not a defect. We do not treat a premature failure as wear and tear merely because the part is one that normally wears through use.

A defect is any problem with the goods that makes them less fit than you are entitled to expect. If you are unsure whether something is a defect, please contact us and we will assess it fairly. If we decline a claim because the damage was caused by one of the reasons above, we explain why in writing, and we are not required to repair, replace or refund those goods.

Wrong item or quantity. If we make a picking, packing or invoicing error, email us within 7 calendar days of delivery with your order number and photographs. We replace the item or refund you in full, as you choose, at no cost to you, including reshipment fees. See our Shipping Policy.

Damaged in transit or missing items. Please notify us within 7 calendar days of delivery with your order number, your tracking reference and date- and time-stamped photographs of the item and the outer packaging. These reporting windows help us claim from the courier. They do not limit your legal rights, including your rights for defective goods.

Warranty

Every item we sell carries the limited warranty below, which runs from the date of delivery. It is in addition to your legal rights for defective goods, and nothing in it reduces them.

Product	Warranty period
All items, except pilates reformers	6 months
Pilates reformers	2 years on the frame; 1 year on moving parts; 6 months on wear-and-tear parts

What is covered. Defects in materials or workmanship under normal use, as described in the product's instructions.

• Frame means the structural frame and welded or fixed load-bearing parts.
• Moving parts means carriages, rollers, pulleys, bearings, and sliding, adjustable or folding mechanisms.
• Wear-and-tear parts means springs, straps, ropes, cables, pads, upholstery and grips that wear through use.

First 6 months, all items. If an item is defective, you may return it and choose repair, replacement or a full refund, as set out above. We collect it at our risk and expense.

After 6 months, pilates reformers only. If a covered part fails within its warranty period, we repair it or, if we cannot repair it, replace the part or the item. We pay for the parts, the labour and the transport.

What is not covered.

• Damage caused after delivery by misuse, abuse, negligence or carelessness, mishandling, use contrary to the written instructions, safety warnings or care instructions, physical alteration, or an assembly or installation error that was not ours.
• Normal wear and tear.
• A product that is accurately described and fit for its purpose but does not suit you, for example in fit, colour or style. That is not a defect.
• After the first 6 months, wear-and-tear parts, and cosmetic marks that do not affect how the item works.

How to claim. Email info@mybeautifulbuddha.com with your order number, a description of the fault and clear photographs or a short video. We may ask to inspect the item. If a repair does not fix the fault, or a further fault appears within three months after the repair, we replace the goods or refund the price paid. New or reconditioned parts we install in a repair, and the labour to install them, carry a warranty of at least three months. This does not apply to damage from misuse or abuse or to ordinary wear and tear.

How to return goods

These steps apply to every return, including cooling-off cancellations. In short:

1. You email us to log the return. Email info@mybeautifulbuddha.com with your order number and the reason.
2. We arrange a courier to collect. We book the collection and email you the details. Couriers collect on a booked date, not at a booked time, so please make sure someone can hand over the parcel that day.
3. You hand the parcel to the courier. Pack the goods securely in their original packaging, attach the waybill if we send one, and hand the parcel to the courier. If you need a courier bag for a small item, tell us and we will arrange one. Keep the courier's proof of handover.

The detail of each step is below.

1. Notify us. Email info@mybeautifulbuddha.com with your order number and the reason. For a cooling-off cancellation, giving notice within the 7 days is enough.
2. Send photographs. Before we arrange collection, we ask for clear, date- and time-stamped photographs of the product (all sides, all parts and accessories, and any serial number or label) and of the packaging as you have it. If you cannot take photographs, tell us and we will agree an alternative, such as a short video. For change-of-mind returns, photographs are required: we do not consider the return until we have them. For cooling-off cancellations this is a request only: missing photographs do not affect your right to cancel or your refund.
3. We arrange collection. We arrange collection of every cooling-off return within 5 business days of your notice and tell you the actual, reasonable cost before collection. We do the same for change-of-mind returns, and you confirm the cost first. Large or high-value items are collected by us only.
4. Do not send goods without telling us. Goods returned without notice or authorisation are not processed as a return. If a parcel arrives without enough information, we take reasonable steps to identify it and contact you, and a missing reference does not, by itself, remove a statutory right. We hold them for 30 days, tell you in writing, and then return them at your cost.

Goods we hold for you. This applies to goods returned without authorisation, to returns we decline, and to goods you choose not to proceed with after we tell you the deductions. We hold them for 30 days from the date we tell you in writing, and you may arrange collection or ask us to ship them back at your cost. If you give us no instructions, we may dispose of them after a further 7 days' written notice. We never treat goods as abandoned while a refund, repair or replacement claim for them is still open.

Packaging on returns

Keep all outer packaging (box, crate, wrapping) and inner packaging (polystyrene, foam, inner cartons) until your return period ends. Return goods in their original packaging, or in equivalent protective packaging.

• Cooling-off. Return the goods in their original packaging. If it is missing or damaged, we deduct the reasonable cost of replacement packaging that we actually incur, and we tell you the amount before we refund you. Otherwise we charge only the actual, reasonable cost of collection, and nothing for inspecting or restoring the goods for resale.
• Change-of-mind returns. The reasonable cost of replacement packaging and any on-site repackaging is deducted from your store credit, as set out above.

Refunds

Method. Approved refunds are paid to the original payment method used at checkout. We do not pay refunds in cash or by EFT. If you paid with Mobicred, Payflex or Float, we refund through that provider, who adjusts your balance or instalments.

Store credit. Change-of-mind returns are refunded as store credit only, valid for 3 years from the date of issue. We never use store credit in place of a refund for cooling-off cancellations, defective or damaged goods, incorrectly supplied goods, goods unsuitable for a stated purpose, or cancelled orders.

Timing.

• Cooling-off. We refund you in full within 30 days of the date you cancel. We aim to start the refund within 5 business days of receiving the goods.
• Defective or damaged goods, wrong items and cancelled orders. We start your refund within 5 business days of cancelling the order or of receiving the returned goods. For a defective hygiene item that you do not return, the 5 business days run from our approval of your claim.
• Non-delivery. If we have not delivered within 30 days of receiving your order and you cancel, we refund you in full within 30 days of cancellation.
• Change-of-mind returns. We issue store credit within 5 business days of completing the inspection.

When the money reaches you. Once a refund is started it cannot be reversed. When it shows in your account depends on your bank, our payment provider (PayGate or Peach Payments) and, for pay-later options, Mobicred, Payflex or Float, which we do not control. Most refunds show within 2-5 working days of processing, and some take up to 14 business days.

Cancelling an order and when we cancel

Cancelling before dispatch. If you cancel a paid order before it is dispatched, we charge only the actual payment-processing cost we incur, up to a maximum of R50. We never charge this on a cooling-off cancellation.

If we cancel. Our products are subject to availability. If an item is unavailable, or an order was placed at an obviously incorrect price because of a clerical or supplier error, we may cancel the order and will tell you promptly. We also cancel if a delivery address is unserviceable or a courier surcharge cannot be agreed and we cannot agree another delivery arrangement with you. We start a full refund within 5 business days of cancelling. We do not substitute a different product or add a delivery charge without your agreement.

Contact

Questions about this policy: info@mybeautifulbuddha.com, quoting your order number.

This policy is read together with our Terms & Conditions and Shipping Policy as one agreement. Nothing in it limits your statutory rights under the CPA or ECTA.

Last updated: 27 October 2026